Who
Founded as the Environmental Systems Research Institute in 1969 as a consulting firm, Esri currently has 49 offices worldwide including 11 research and development centers in the United States, Europe, the Middle East and Africa and Asia Pacific. There are 10 regional U.S. offices and over 3,000 partners globally, with users in every country and a total of over a million active users in 350,000 organizations. These include Fortune 500 companies, most national governments, 20,000 cities, all 50 US States and 7,000+ universities. The firm has 4,000 total employees, and is privately held by its founders. In a 2016 Investor’s Business Daily article, Esri’s annual revenues were indicated to be $1.1 billion.
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Our Target Audience was Distributors, Partners, and Direct Sales.
What
Distributors: Moving an existing Salesforce app to a new site/community in Salesforce Experience Cloud.
Partners: Improving the experience of an existing site in Salesforce Experience Cloud and expanding capabilities.
Direct Sales: Redesign the landing page experience for the DS audience within the platform
Why
General: Develop a “One Esri” solution on a single platform that serves multiple audiences.
Distributors: Offer a better and more scalable UX on Community Cloud.
Partners: Existing Experience refreshed and unified.
Direct Sales: Deliver a more personalized, data-driven experience.
Delivered
The primary deliverable of this project with Esri was to implement a foundational Distributor Community and enhance the existing Partner Community and Sales Cloud functions using Salesforce Experience Cloud. We designed key interactive screens and worked with developers to ensure the Esri Brand was displayed properly in our solutions. Implementation services are intended to be rendered using Salesforce and IBM IP out-of-the-box (OOTB) functionality as much as possible using a design-to-cost approach.